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Your KLM Compensation Claim Is Denied. Now What?

You have asked for compensation, and your request is denied. 

That’s especially frustrating when you are trying to claim KLM compensation on your own, and also when you aren’t 100% sure whether you are entitled to compensation in the first place. What to do? Is it even worth the trouble? First of all, it’s totally worth it. At least hand it over to flight compensation company to continue on your behalf. But it isn’t the only option.

You can keep fighting for your rights on your own.

Your KLM Compensation Claim Is Denied. Now What?

There are other ways of getting a compensation from KLM.

But first, before taking things further, review the law and revisit your rights.

1. Working With Flight Compensation Companies

The easiest way is to work with a flight compensation company.

All you have to do is fill in an online form, provide them with a copy of your boarding pass and passport and sigh the claim. Mostly you don’t have to worry about anything else. The company takes care of the rest. You don’t need to communicate with KLM anymore. If there are any additional questions, something only you can answer, they contact you. The only drawback is the fees. Most of flight compensation charge around 25-30% of the compensation.

Our partners offer such a service.

When choosing this option, here is all you will have to do:

Go to
this page

Fill in a claim form

Upload documents*

Sign online

And that’s it — the rest is handled by professionals.

* Your boarding pass and passport or ID copy.

How much does it cost?

There are no upfront fees, and you pay nothing if it turns out that you aren’t entitled to compensation. If our partners are successful, however, you’ll be charged only €25 per passenger + 25% of the amount of your KLM flight compensation. The rest is transferred to you.

It takes around 2-3 months until you receive your money.

2. Contacting the NEB of the Country Your Flight Is From

Working with a flight compensation company is not the only way.

Contacting the NEB (National Enforcement Bodies) is the next step after you have tried contacting the airline on your own and received a refusal or no answer at all. It’s for free. But it’s not as easy as working with a flight compensation company, and it can be time consuming. Usually it takes at least 2 months for them to process your request for compensation.

The biggest drawback — a positive answer to your request doesn’t guarantee that you will receive compensation. KLM may still deny the request.

You can find a list of the National Enforcement Bodies here.

The National Enforcement Bodies assist passengers in the event of denied boarding, flight delay or cancellation, as well as enforces the regulation Regulation (EC) 261/2004 and makes sure passengers are treated according to these rules.

3. Taking the Case to Court

The next step is to take it to court. 

It’s highly advised to wait for a positive ruling from the NEB first. Because having it will help you greatly in your case against the airline (KLM in this case).

It is the most complex option, but it is also very efficient. Before taking your complaint to court, make sure your claim is valid. Revisit your rights and prepare your argument. Only then you can be sure that it’s worth taking it to court. If you have a verdict from the NEB saying that you are entitled to compensation, attach it to court documents.

Remember, taking your complaint to court will cost you.

Woman at the airport
Photo by Gustavo Fring from Pexels

Extraordinary Circumstances

Very often airlines avoid giving the right reason why your claim is denied.

They tell you something very general, and that’s it. 

They love to call “everything” extraordinary circumstances.

The reason behind this is very simple — paying out compensation is not profit-making for any company. That’s why airlines try to avoid paying out compensation. Airlines know that most passengers aren’t fully informed about their rights. And the airlines use it in their favor. Be a little bit suspicious when you hear this term next time.

According to the EU regulation 261/2004, airlines are not required to pay out flight compensation when the disruption is caused by extraordinary circumstances. The extraordinary circumstances include extreme weather, political and civil unrest, and hidden manufacturing defects. That’s right, only hidden manufacturing defects are considered extraordinary circumstances. Most technical problems are considered airline’s fault (airline’s responsibility). 

Also, bad weather isn’t always an extraordinary circumstance. In some cases the weather is absolutely predictable. Example — snow during the winter months (unless the snow is not frequent there). In such cases the airline is expected to take the appropriate measures to operate the flight on time.

Find out the real reason behind the delay or cancellation.

It matters.

Featured photo by Monstera from Pexels

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