If you have to wait at the airport, you have the right to care.
Mostly that means free food and free hotel accommodation.
If you are flying with KLM, and your flight is delayed, cancelled or there have been last-minute changes, it’s their responsibility to take care of you. If you have to wait 3 or more hours extra, KLM must offer you free meals and drinks in a reasonable relation to the waiting time. In case of an overnight delay free hotel accommodation must be provided.
Right to Care From KLM
In Europe and with European airlines you have the right to care.
With KLM it applies to most of its flights to and from the EU.
It’s all possible thanks to Regulation (EC) No 261/2004.
If it’s a rather short delay during the day, KLM must offer you free meals and drinks, two free phone calls, e-mails or faxes. Mostly all of that is offered in the form of coupons.
If your flight is leaving only on the next day, free hotel accommodation (including free transfer) should also be provided by KLM. Get in touch with KLM if you haven’t yet received anything.
Flights get delayed and cancelled due to number of reasons.
Some of these reasons are within airline’s controle, others – outside of it. Whenever a flight is delayed or cancelled due to something that’s outside of the airline’s control, due to some extraordinary circumstances, you aren’t entitled to flight compensation anymore.
By Europe and EU here on this page we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.