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Right to Care (from KLM)

If you have to wait at the airport, you have the right to care.

Mostly that means free food and free hotel accommodation.

If you are flying with KLM, and your flight is delayed, cancelled or there have been last-minute changes, it’s their responsibility to take care of you. If you have to wait 3 or more hours extra, KLM must offer you free meals and drinks in a reasonable relation to the waiting time. In case of an overnight delay free hotel accommodation must be provided.

Right to Care From KLM

In Europe and with European airlines you have the right to care.

With KLM it applies to most of its flights to and from the EU.

It’s all possible thanks to Regulation (EC) No 261/2004.

Short Delays

If it’s a rather short delay during the day, KLM must offer you free meals and drinks, two free phone calls, e-mails or faxes. Mostly all of that is offered in the form of coupons.

Long Delays

If your flight is leaving only on the next day, free hotel accommodation (including free transfer) should also be provided by KLM. Get in touch with KLM if you haven’t yet received anything.

Extraordinary Circumstances

Flights get delayed and cancelled due to number of reasons.

Some of these reasons are within airline’s controle, others – outside of it. Whenever a flight is delayed or cancelled due to something that’s outside of the airline’s control, due to some extraordinary circumstances, you aren’t entitled to flight compensation anymore.

However, in this case it doesn’t matter — you still have the right to care. It doesn’t matter what was the cause of this particular flight delay, cancellation or change of schedule.

By Europe and EU here on this page we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Featured photo by Pixabay from Pexels

4 thoughts on “Right to Care (from KLM)”

  1. I’m travelling from Dallas to Bengaluru via AMS and my layover time is 1.10 mins what if I miss the connection flight in AMS and if the next flight to Bengaluru is delayed by a day will I be provided hotel for overnight stay also I’m concerned as I don’t have a visa Schengen visa as I’m just transiting AMS will the airlines take care of the visa just for the hotel stay or will the stay be arranged inside the airport which may not require visa? How does it work as I don’t want to get stuck in the airport for the whole night as I missed the flight.

    1. It depends on availability. If they can, they will provide you a room in airport, but you may also be left just waiting for your next flight (if you don’t have a visa and accordingly can’t leave the airport).

  2. My Father is currently stranded in Schipol, overnight. He is partially sighted and was provided no assistance at his destination, travelling alone. Your agents left the airport without offering the free accommodation and food as detailed in the right to care, nor has he been provided the assistance required. He was given a bottle of water and a blanket.
    Please contact me urgently.

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