Luggage carousel at the airport

KLM Delayed Baggage Compensation

KLM delayed baggage compensation.

How much can you claim? What are the rules?

Standing by the baggage carousel at the airport, patiently waiting for your suitcase, and realising that most likely it hasn’t made it this far. This must be one of the most frustrating sides of air travel. Maybe it got lost somewhere, or if it’s a connecting flight it is also possible that airport staff simply didn’t manage to load your bags on plane in time. Whatever the reason, losing luggage is never fun.

What to do if your luggage is lost?

What to Do If Your Luggage Is Lost?

First things first, don’t leave the baggage reclaim area (baggage hall).

Try to find Baggage Service Office which often is located in the baggage hall right next to baggage carousels. There you can report the loss of your baggage.

You’ll be asked to show your passport, baggage tag and boarding pass. Baggage tag is that small sticker that they usually put on your boarding pass after you’ve checked in your baggage. All the extra information you can provide like a photo of your suitcase may make the process of finding your bag easier and faster. But don’t be put off if all you have is your passport and boarding pass, and register the loss anyway.

Then KLM will give you a written confirmation (Property Irregularity Report or PIR) with a personal reference number (don’t lose it) and will tell you what to do next. Mostly you’ll have to wait for some 12 – 24 hours until KLM will contact you to arrange delivery. 

In some cases you may be allowed to report missing baggage online.

Tracking Your Lost Baggage

The PIR will have a personal reference number on it.

You can use the personal reference number to track the progress of your baggage online via the the World Tracer tool. Once KLM personnel has found your baggage, they will let you know. 

Euro banknotes
Photo by Pixabay from Pexels

KLM Delayed Baggage Compensation

What are your rights if your baggage is delayed?

Could you be entitled to delayed baggage compensation from KLM?

Baggage Delayed For 3+ Days

If your baggage is not found within 3 days, use the World Tracer tool to fill out a Baggage Inventory and Claim Form. It will be shown to you automatically after 3 days. Just log in the World Tracer tool with your last name and the personal reference number. Then fill in the needed information once you’ve logged in your file.

Reimbursement of Expenses

If your baggage is lost, and you have to replace any of necessary items, you are entitled to reimbursement for your expenses (sometimes referred to as delayed baggage compensation). With necessary items we understand essential things that were in your delayed bag that you can’t manage without, such as toiletries, underwear and essential clothes. 

Keep the receipts of any items you buy. When you file the claim for additional expenses, you’ll need to provide these receipts. You have 21 days from the day you receive your lost baggage to file a claim for reimbursement.

Lost Baggage (You Can Get Compensation)

KLM has 21 days to locate and return your baggage.

If your baggage is lost for more than 21 days, you’re entitled to KLM lost baggage compensation of up to €1300. In order to receive this compensation KLM owes you, you’ll have to provide a list of things you had in your baggage. Please note that it’s not advised to carry electronics, art, jewelry, etc., in checked baggage, because KLM isn’t liable to compensate for the full value of such items, only to the extent defined by the Montreal Convention and its Conditions of Carriage.

You’ll also have to provide your boarding pass and baggage tags you were given when you checked in your luggage and Property Irregularity Report (PIR) with your reference number. In addition to that, you can file a claim for additional expenses you had while waiting for your luggage. You will have to provide receipts for purchases.

If your luggage is not found within 21 days, Baggage Inventory and Claim Form is sent to KLM Customer Contact Centre, and they contact you. In case you don’t hear from them, contact KLM yourself to register your KLM compensation claim.

Woman at the airport
Photo by Gustavo Fring from Pexels

Is Travel Insurance Necessary?

Yes and no.

While you don’t have to provide any insurance documentation when claiming compensation, it’s highly recommended to buy insurance before your trip.

Having a good travel insurance you’ll be able to enjoy a much more peaceful trip, especially if something does go wrong. Because they — your travel insurance company — will be the ones dealing with most of the consequences. Plus, mostly it doesn’t cost almost anything or anything at all extra. So, why not have an insurance, or a travel debit or credit card with insurance.

Generally speaking, if it’s not your fault that the luggage got lost or delayed, mostly you will be able to get money back for purchases that could be described as necessities in your particular situation. When in doubt ask your insurer first before buying anything. One thing to remember, though, always (!) keep all the receipts, if you are buying anything.

Without receipts you aren’t going to get anything.

Please note, that not all travel insurance policies covers baggage delay. Before you buy travel insurance, find out what does particular travel insurance cover.

Travel Prepared

Be prepared that your bag may get lost or arrive later than you.

Bags don’t get lost too often. But it happens.

So, pack a change of clothes and some underwear in your carry on. Just in case. If you are travelling to a tropical destination, pack shorts and t-shirt, or a summer dress. Don’t forget about the swimwear, if you’ll be swimming. Also, carry your medications and valuables in your carry on. So you can have access to them even if your checked luggage gets lost.

Note that in this case, with KLM baggage compensation, just like in many other situations we are talking about on this website, it isn’t only about KLM. Rules are the same for other airlines as well. In this case that’s because of the Montreal Convention, a treaty that applies to the carriage of baggage. It applies to most international flights of KLM and other airlines around the world.

Featured photo by Markus Winkler from Pexels

43 thoughts on “KLM Delayed Baggage Compensation”

  1. Dear Team,

    Yesterday I was flying from Berlin to Toulouse on the flight KL1824, which I had a layover in Amsterdam, to take the flight KL1307. After asking so many times the ground staff and the flight attendants that there is a mistake in my ticket and where is my bag going , they assured me that the bag is going to Toulouse. Arriving to Touslouse to realize that my bag is still in Amsterdam, I’m sure you understand all the frustration I lived espescally that the bag contains my clothes and most importantly my tool bag which without I can’t do my job , since I’m on a business trip and not on vaccation. This incident caused me to lose 1 day of work which I have to stay an extra day in Toulouse, and my ticket to Pairs CDG (AF7517) will be missed becasue I need to finish the work I came for. On the 22nd of September I have to buy a late flight ticket to Paris ORLY, on EasyJet because I have another job in Paris and I can’t miss this one as well. Well I ask you kindly to componsate me for the clothes I bought and the flight ticket i had to purchase due to your mistake, please send me the form i need to fill and to which email should I be sending the receipts I collected.

    Thank you in advance,

    Best regards,

    Ali Kheireddine.

  2. Ok. Baggage was delayed x 6 days on Flight from ATL to DUB for a wedding in Scotland. Just got back last week from our trip and am trying to complete Baggage Report and expenses incurred, but not having any success. Please advise.

  3. Sarah de Souza Goulart

    My suitcase was somewhere in Amsterdam airport (AMS) and I made sure the staff knew that my bag was not my flight, they told me my bag would be delivered to me. I made a report once I got off the plane and now I want to track my bag at your website but is it not working. Plus I am already in need of compensation because all my clothing is not with me yet.
    My flight was Amsterdam – Brasil.

  4. Pierpaolo Pattacini

    Dead KLM, I had a delay in the delivery of luggage ( the 28th of Novembe BLQ to INV -KL1582-KL1079-LM1598, , document number: INV LM10225; tag n° 0074 KL 322360; PNRn°: NI3BBG). I had my luggage back the 1st December. How can I have the remboursement of 36.44 pounds I spent for basic necessities? At the interessa help desk the told me that I was entiteled of 25 pound a day for basic necessities.

    Thank you

    Pierpaolo Pattacini

  5. Dear,
    On October 27 I have sent a PIR form for refund of costs I have made because my luggage has been missing for a week.
    If I use the tracking number the information I get is in French and the tracking number is unknown.
    How can I get information?

  6. Dear KLM Team

    The last 4 flights I have taken with KLM, to/from the UK to Amsterdam, my baggage has been delayed, from 2 to 8 days.
    I am still waiting for my bag after returning back to UK yesterday (5th Jan 2022). The KLM Transfer crew at Schiphol informed me that my baggage was planned to be on my flight back to the UK and I also asked the KLM staff at the departure gate, before I boarded the flight. They too confirmed that my baggage is on the flight. It wasn’t.
    I am now on first name terms with the missing badge staff at Newcastle airport! At the moment the World Tracer company and still trying to locate my baggage!
    I’ve tried to contact KLM via WhatsApp, Messenger and phone, but they do not respond. They claim these communications methods are 24 hours….utter rubbish.
    In my experience, if you fly with KLM don’t expect you luggage to make it…..appalling service!!!

  7. On the 6th of January 2022, my hand luggage and check in luggage did not arrive with me in Manchester.I was told to fill a form at the airport I did. They have being sending messages that my luggage’s will arrived between 12.34 and 14.34 on the 8th of January . The luggage’s was not delivered. They repeated the same message on the 9th of January, still it was not delivered. I am a pastor, I had a programs to run on the 7th , 9th and today 10th.to run but everything I needed are all in this luggage’s. My drugs which I went to Italy to get, perishable food and every other essentials are all there. Whenever I want to fill in for claims, the system will not function. I am a gold flier. I must confess I am not happy. Please I need to put forward my claims. Doris ogbebor

  8. Sofía Rodíguez Chaves

    Hello. My luggage was sort of stranded in one of my connections and didn‘t make it to my destination (SJO). At the counter I filed the complaint and they gave me a phone number, told me that I wohld receinve the PIR by email, and that my bags should be here the next day. However none of this has gone that way. I never recieved any email from them (already checked spam folder). No one answers the phone number when called nor any texts via normal text service nor whatsapp. And my bags have not been yet delivered. I‘m on the third day since my arrival but the fact that there is no communication nor answer of any type has me worried. More so because my bags were never really lost since they even had a sheet with the infomation that they simply did not make the conecting flight.

    I appreciate any type of help with the issue.

    1. This is all the issue I am having. My case was ” lost” via Schipol to Vegas from Dublin on April 10th. Now may 9th and still waiting. Its a disgrace!! No communication routes, constantly on hold and then cut yoj off. Told my luggage was back on Dublin. Its not. Dublin have no record if it being returned. My pir tells me ” this file is closed ” when I check and yet klm can’t explain this!!

  9. As experienced by other people above, i checked in two suitcases in Rome and only one was delivered at destination in Incheon. Casually , the suitcase with my gifts (new clothes, new shoes, brand bags, etc) disappeared. They told me it would be delivered to my place within 2 days. It didn’t happen and, on 3rd day, I had to fill another form. Now there is no time frame for the suitcase delivery. I am in quarantine and cannot go out and I don’t have any toiletterie, clean underwear and my clothes (and the gifts). AND NOBODY KNOWS IF AND WHEN THE SUITCASE WILL BE FOUND.Thank you KLM!

  10. Me and my husband had checked in 4 bags together and the airlines misplaced the bags. Both of us had weakness and had planned to get home cooked food which was in the luggage. I received the bags after 2 days. And one of the bag’s trolley is damaged.

    I’d appreciate your help in this matter to claim for the delay in baggage delivery and the damage to the bag itself.

  11. Hello ,
    My name it’s Vulpe Iulian and I want to make a complain regarding my luggage completly destroyed , but I don’t found any phone number, email or somebody else to give me an answer. I arrived on date 06.02.2022 at Aeroport Henry Comanda Otopeni Bucharest from Amsterdam and I saw that two whells of my luggage completly missing and on outside broken.
    My number flight was KL 1373 .
    Thanks and I’m waiting a positive answer from your side.
    Have a nice day ahead !

  12. Erika Linnette Nicole Jaja

    I left from SFO on the 9th of February. My 5 hr layover was in Amsterdam. When I arrived to Dubai on the 11th I noticed one of my luggage was missing. I went to file a report. I was deeply frustrated about this. This has never happened to me before. I wish I never booked with KLM. It seems a lot of people who has a layover in Amsterdam luggage never arrives on time and there is a delay. After filing a report I stayed at the airport for 9 hrs to see if my luggage would arrive. I went back to where I filed a report and they said the next flight would come in on the 12th. I called back at 1205am-1245am no luggage. Then they said my luggage will arrive on 13th of February at 1235am. I called after 1am waiting till after 2am andy luggage still hasn’t arrived. I was supposed to leave from Dubai to Abuja to see my husband. I’ve been stuck in a hotel since 11th. Spending unnecessary money staying in the hotel. I just want my luggage and I want to leave from Dubai. Tired of being here. I don’t have my toiletries, no underwear, bras, etc… My husband’s gifts are also in the luggage. I’m sick and tired of waiting. I need my stuff.

  13. Hedwig Pott Hofstede

    Due to stormy weather 31 jan 2022, KL0597 to Cape Town. Our luggage was left behind at Schiphol Airport. we received the luggage 8 febbruari 2022 at Stellenbosch. To pass the week we had te buy some essential cloths etc. Can you send me a form so we can claim the costs. regards H. Pott Hofstede

  14. Absolute disgrace, these idiots lost our luggage, found our luggage then left it at the airport for 2 days, we ended up collecting it ourselves. We spent less than 100 dollars on a few items of clothing (for 2 people) and have been trying to get refunded since Dec 2021. It should have been straightforward, we sent receipts, with bank details, but nearly 2 months later we are still being ignored.

  15. Hi. My loggage was lost between Stockholm and geneva. It arrived a day late to geneva which you have conformed. It was supposed to be delivered immediately today but it has not. I have tried to contact you via messenger and whatsapp but whenever I give you my reference number for the claim, your agents go dead silent. How can I get in touch with you. So far I must say that your customer service and attention leaves allt of room for improvement

  16. Hello I am waiting 7 days for my bag and bought cheap clothes and toiletries from the markets so not many receipts. Help plz

  17. I have travelled on 27.03.22 and my baggage did not reach my final Destination Mumbai. Same day I was informed by KLM Staff that the baggae is at AMS Airport and will recieve it in a day or two. I had to finish some formalities which I did. I then received a call on 28.03 mentioning the bag is not being traced and not sure if it can be traced.

    I am confused as what to do as they have mentioned they are not sure if they can track the package. It is increasing day by day at AMS Airport i see from comments above. Thanks to KLM to leave me with no gifts, no clothes and alot more. After a big time after COVID we are visiting our home and thisbis the service I receive from KLM

  18. Dear KLM Team,

    what happens if I am able to catch my connecting flight but my baggage can not make it on that flight? As I plan to go straight away after arriving in Costa Rica by Bus to Nicaragua and have already booked an accommodation in Nicaragua.
    Will KLM bring my Baggage to Nicaragua (so over the border) by a baggage Transport in the upcoming days or will baggage transport only take place in the same country of arrival?

    Many Thanks!
    Best,
    Maria

  19. I had a flight to Amsterdam on Friday 4/22. When we landed, there was a strike so we never got our luggage for our week long trip and wasted 7 hours in the airport because they kept telling us that it would come up on the carousel. It is now 5/3 and still no luggage. Not only that, they STILL can’t tell me where it is. I have been on the phone non-stop trying to get someone to help me. What a nightmare.

  20. KLM your staff at Dublin airport counter gave my mother wrong boarding pass. You have my mom a boarding pass to Brazil not to peru. When asked for the luggage, your staff insisted that luggage was going to Lima . More than 21 days have passed and still you are not able to find it. How long more should I wait? My mom hand luggage was lost by your company and nobody helps. Please give a proper answer and what to do after your terrible service. By the way your planes to south America are by far old.

  21. I flew business class from Toronto to Amsterdam for a 10-day vacation with my partner. We traveled from Amsterdam to Paris, then to Italy for several stays and I flew out of Milan. My luggage was lost for the whole trip. I had to buy clothing, incidentals, shoes and another piece of luggage. I filed my claim on the first day of arrival as advised. I submitted all requested documentation and receipts. I was asked for my bank details and provided them however my file was marked as closed. I have had no other correspondence which was very less than limited and informative. I am frustrated and at a loss about what to expect next. I would appreciate some assistance, please.
    thank you.
    Lisa

    1. KLM Claim Experts

      Dear Lisa, please get in touch with KLM. We are not KLM. We are only an informative website. We are not associated with KLM.

  22. Hello there.
    I’ve lost my baggage in Amsterdam 02.06.2022. I was traveling from Geneva to Dusseldorf, and Amsterdam was a connection between them. It’s been 8 days and nothing new. I’ve bought some essential clothes and accessories as a replacement for my lost baggage. How can i apply for a compensation? Thanks in advance.

  23. Why do you not PLAINLY provide a link to print your compensation claim form? I have searched your web site for over an hour and been down many rabbit holes – and will continue to search. I have never been more frustrated with a customer support group in my entire life – and I am 80 years old so that is saying something!!

    1. KLM Claim Experts

      Dear Dennis, just to clarify things – we are not KLM. We are not associated with Air France–KLM S.A. We understand your frustration, that’s why we have created this website, to give people an easier option to claim compensation (just click the CLAIM NOW button, or this link https://refundor.com/en/claim-form). But we’ll repeat, we are not KLM.

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